Frequently Asked Questions
Account Verification Process
You can update your account details by logging into your profile and editing your information under "Account Settings".
Upload proof of ownership (bank statement, card photo, or screenshot) in the verification section of your account.
Enter your phone number in account settings and confirm using the SMS code we send to you.
Deposits
Client funds are held in segregated accounts with top-tier banks, ensuring protection even in the event of insolvency.
Yes, but additional documentation may be required to verify both account holders.
Yes, but corporate accounts require verification of company documents before deposits are accepted.
Fees & Charges
No, all fees are transparently displayed in your account and on our fees page.
In most cases, yes. However, fees charged by your bank or payment provider are outside our control.
Trading fees vary by product and account type. Please review our detailed fees & charges schedule.
Financial Instruments
Dividend adjustments are applied on relevant CFD products when applicable.
Yes, overnight rollover is available on selected instruments without additional fees.
Prices are based on aggregated liquidity feeds from multiple providers to ensure accuracy and transparency.
Opening an Account
Yes, you can open multiple accounts under the same profile, depending on account type and regulations.
No, the demo account uses virtual funds and is completely risk-free.
Yes, corporate accounts are available with proper verification of company documentation.
Regulators
Yes, Coinlog is licensed and regulated by recognized financial authorities.
We operate through multiple regulated entities worldwide. Learn more.
Submitting Identification Documents
Log into your account, go to “Verification” and upload the required documents securely.
Typically, a valid government-issued photo ID and proof of address are required.
This is required by law (KYC/AML) to protect your account and ensure compliance.
Trading
Certain prohibited practices (such as abuse of bonuses or latency arbitrage) are restricted. Normal trading strategies are allowed.
No, negative balance protection ensures you cannot lose more than your deposited funds.
Yes, you can enable notifications for account activity, price alerts, and trading updates.
Withdrawals
Log into your account, navigate to “Withdrawals”, select your method, and submit a request.
Withdrawals to cards are limited to the amount deposited via the same card, following company policy.
Processing time varies by method: cards/banks (1–5 business days), e-wallets (instant to 24h).